Microsoft Dynamics CRM

Redefine your customer relationships with the complete, affordable Customer Relationship Management (CRM) solution that will help your company to build profitable relationships with your customers.

Microsoft Dynamics CRM provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact and through all the ongoing interactions with your organisation. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability.

Jump-start your CRM initiatives with a hosted CRM solution:

• Streamline your CRM implementation and reduce your IT burden with a CRM solution that is hosted, updated and maintained by Microsoft.
• Increase productivity with fast user adoption. Microsoft Dynamics CRM Online looks and feels like the Microsoft Office productivity applications that your employees use every day.
• Quickly centralise customer information and streamline business processes.
• Tailor Microsoft Dynamics CRM Online to your business and to the way you work – with drag-and-drop configuration.

Deploy CRM in-house with Microsoft Dynamics CRM for greater control and flexibility:

• Take advantage of integration with your Microsoft Office productivity applications. Even use your on-premises CRM solution from within Microsoft Office Outlook.
• Achieve seamless integration with your Microsoft server infrastructure or with third-party add-ons tailored to your business.

Sales: Win More Deals - Spend more time on selling and less time on administrative tasks. Take advantage of full lead to cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts to drive increased sales output and higher close rates.

Marketing: Maximise Marketing Spend - Improve your organisation’s marketing effectiveness . Provide your marketing professionals with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics to improve your marketing effectiveness.

Customer Service: Delight Customers - Provide compelling customer service experiences that build customer loyalty. Empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.

Extended CRM: Optimise All Relationships - Use the inherent flexibility and extensibility of Microsoft Dynamics CRM to maximise the value of all relationships. Quickly create custom business applications and industry solutions without compromising on capabilities, budget, or delivery time right from within Microsoft Dynamics CRM.

Deliver on the power of productivity with a CRM solution that is:

Familiar - software that empowers people through natural, productive, and insightful experiences. The Microsoft CRM user experience has been designed to be a natural extension of Microsoft Office and Outlook, providing a familiar and intuitive work environment that fosters user adoption and productivity.

Intelligent - real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.

Connected - connections across people, processes, and ecosystems that allow businesses to maximize the value of relationships and systems.

Cost-Effective - As the product offers flexible deployment options, is built on the scalable and secure .NET platform and leverages standard tools and technology, including Microsoft SQL Server, Microsoft BizTalk Server, and Microsoft Visual Studio, Microsoft CRM allows you to take advantage of your existing IT investments and in-house expertise to minimise your total cost of ownership.

Talk to us to find out why more than 1,400,000 users in over 80 countries worldwide have chosen Microsoft Dynamics CRM. Check out our customer success stories on our Case Studies page.